Opening Hours

 

General Opening times

Potterrow Office

Monday

9:30- 17:00

Tuesday

9:30- 17:00

Wednesday

09:30-18:00 (17:00 outwith semester time)

Thursday

11:30-18:00 (17:00 outwith semester time)

Friday

9:30- 17:00

Saturday

Closed  

Sunday

Closed 

 

King’s Buildings 

Semester opening times are as follows.

Monday

11:00-14:00

Tuesday

11:00-14:00

Wednesday

11:00-14:00

Thursday

12:00-15:00

Friday

11:00-14:00

Saturday

Closed

Sunday

Closed

 

We are closed at KB House outwith semester time, however if you would prefer to see us at this office we will be happy to meet you there by appointment.

 

If you are not able to come to our offices during our opening times please contact us and we will do everything we can to ensure you have access to our service.

 

We aim to respond to advice emails within 5 working days.

 

Help when we are closed

If you experience an unexpected crisis whilst the University is closed then the University Security Team will have a member of staff on call to help.  You can call them on 0131 650 2257.

Access to front line advice from the 24/7 security team and if necessary, access to an on-call student services manager who can offer further, practical advice and information, normally over the phone. The service is intended to support students who are experiencing a welfare crisis which is too urgent to leave until the next working day.

Examples of a student welfare crisis might include:

- being a victim of serious crime,

- being hospitalised,

- loss of accommodation (e.g. due to fire or flood).

These may be reported by the student or by the student’s flatmates/friends/family.

 

The Chaplaincy

There is a Chaplain on-call who can provide pastoral support during an an acute crisis. In the event of an emergency or personal crisis, please call Security on 0131 650 2257 and they will connect you to the on-call Chaplain.

 

Health Services

If you have a health concern that cannot wait until your GP practice opens again then you can call NHS 24 on 111. If necesssary they can refer you to the appropriate out of hours services. 

 

Mental Health Support

Samaritans

Confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts. Available 24 hours a day.

Freecall: 116 123

Text message: 07725 90 90 90

Email: jo@samaritans.org

 

The Edinburgh Crisis Centre

Open to any Edinburgh resident who is 16+ and experiencing a mental health crisis or a carer for someone who is. Find out more via the link above.

Free phone 0808 801 0414

Text on 0797442907

Our wellbeing pages provide more information on where to get help if you are struggling with a Mental Health issue.

 

Running out of money

If you run out of money for food there are a number of foodbanks in Edinburgh which can provide food and essential items in an emergency.

 

Other useful numbers:

Call 999 in an emergency

Police Scotland – non emergency phone contact – 101

Royal Infirmary of Edinburgh - 0131 536 1000

Royal Edinburgh Hospital - 0131 537 6000

 


Page last updated:
04/12/2018