Contact Info

Please check our opening times page for the latest information about how to access the service.


Drop in


Our offices are currently closed but you can call us on 0131 650 9225 and we will arrange for you to speak to an adviser via telephone, via email or via video call. This will usually be within 24 hours but may be longer if your enquiry is not urgent.




Our offices are currently closed but we can arrange for telephone or video call appointments for longer or more complex enquiries.  




0131 650 9225 / 0800 206 2341 (freephone, even from a mobile). We will take your details and then we will arrange for an appropriate adviser to call you back. 

We are happy to talk to you via Microsoft Teams. Please contact us initially via email or phone so that we can arrange this.             
If you call us out of hours or when all advisers are busy, we won't be able to take a message so please try again during our opening times.


Email us

Email us on: or

We try to answer all email enquiries within 5 working days.

Anything urgent will be prioritised for a quicker response time.


Social Media


You can also ask questions and contact the team on Facebook and Twitter




We are still able to give emrgency loans via same day bank transfer. Please contact us before 2pm to ensure same day payment. More information about our loans here.


Find us on campus - All offices currently closed

Potterrow Office
5/2 Bristo Square, Edinburgh

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King’s Buildings House Office,
University of Edinburgh King's Buildings, Edinburgh,


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We look forward to hearing from you.


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