Contact Info

Please check our opening times page for the latest information about how to access the service.




0131 650 9225 / 0800 206 2341 (freephone, even from a mobile). We will take your details and then we will arrange for an appropriate adviser to call you back, usually the same day.

We can call you on the phone or via video call on Microsoft Teams. Please contact us initially via email or phone so that we can arrange this.             
If you call us out of hours or when all advisers are busy, we won't be able to take a message so please try again during our opening times.


Email us

Email us on: or

We try to answer all email enquiries within 5 working days.

Anything urgent will be prioritised for a quicker response time.





Our offices are currently closed but we can arrange for telephone or video call appointments for longer or more complex enquiries.  


Social Media


You can also ask questions and contact the team on Facebook and Twitter




We are still able to give emergency loans via same day bank transfer. Please contact us before 2pm to ensure same day payment. More information about our loans here.


Find us on campus - All offices currently closed

Potterrow Office
5/2 Bristo Square, Edinburgh

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King’s Buildings House Office,
University of Edinburgh King's Buildings, Edinburgh,


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We look forward to hearing from you.


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