Opening Hours

Semester Time Opening Hours (Potterrow)

Monday, 9.30am - 5pm
Tuesday, 9.30am - 5pm
Wednesday, 10.30am - 6pm 
Thursday, 10.30am - 6pm
Friday, 9.30am - 5pm



Semester Time Opening Hours (KB House)

Tuesday, 11am-2pm 
Wednesday, 11am-2pm
Thursday, 11am-2pm 


Our office at KB will be open as normal 21st-24th May. 


On the 25th May, you can meet with an adviser from the International Students Advisory Service from 9.30am until 1pm.


After the 25th May and throughout the summer, we are happy to meet you at King's Buildings House by appointment, please contact us to arrange. 



Holiday Opening Hours (Potterrow)


Monday, 9.30am - 5pm
Tuesday, 9.30am - 5pm
Wednesday, 10.30am - 5pm
Thursday, 10.30am - 5pm
Friday, 9.30am - 5pm


Out of hours help


In University-owned accommodation, students will be able to access crisis support out of hours via the University Security 24/7 number 0131 650 2257. Depending on their assessment, the caller may then be put through to a duty member of the student services team at the University.

What this service offers

Access to front line advice from the 24/7 security team and if necessary, access to an on-call student services manager who can offer further, practical advice and information, normally over the phone. The service is intended to support students who are experiencing a welfare crisis which is too urgent to leave until the next working day. Examples of a student welfare crisis might include: being a victim of crime; being hospitalised; loss of accommodation (e.g. due to fire or flood). These may be reported by the student or by the student’s flatmates/friends/family.

What it doesn’t offer

This service is not designed or intended in any way to replace the role of the emergency services or other relevant agencies such as GPs or other local NHS provision. Student services managers on call are not trained counsellors and will not be able to offer any form of therapeutic intervention.


  • Emergency Homelessness Assistance

  • Edinburgh Council's Housing Options Team
  • Streetworks
  • Foodbanks

  • Basic Bank
  • Trussel Trust
  • C:Card and Sexual Health Advice
  • Use this tool to find the nearest available C:Card Point.
  • Other sexual health services can be accessed at Chalmers Sexual Health Centre.
  • Health and Wellbeing

  • If you have any general health and wellbeing issues at all over the break, or even if you just want to talk, we have an up-to-date list of other services who may be able to help out during the holidays.
  • If you require urgent medical attention call 999. If you have non-urgent concerns about your health, visit your GP or call NHS 24 on 111 for advice.
  • If you are in current mental health crisis you can contact:
  • NHS Mental Health Assessment Service
  • Or call an ambulance at 999
  • If you would like someone to talk to you can or contact one of the following services:
  •     Breathing Space 0800 83 85 87
  •     The Samaritans 116 123

  • Non-urgent enquiries

  • For non-urgent matters, feel free to contact via the box on the right or send us an email to and we’ll get back to you as soon as we can.

Last updated 21 November 2017