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Festival Venue Operations Manager

Listed by Edinburgh University Students' Association


Application deadline: Mon 17 Jun 2019 09:00


Edinburgh University Students' Association is looking to recruit a Festival Venue Operations Manager to join our Festival Business team.


Salary:               Freelance contract weekly rate £160-£200 per day.

Hours:               6 days per week during festival.

Contract:          Fixed Term-15th July 2019 to 27th August 2019.


The Edinburgh Fringe Festival is the 3rd largest event in the world and every year thousands of performers take to the stage to perform and entertain in theatre, cabaret, comedy music and dance. Over the 27 days the Edinburgh University Student Association partners with two of the big four creative teams Pleasance Theatre Trust and Gilded Balloon, to showcase some of the best shows and performances the Fringe has to offer with 3 venues- Pleasance Courtyard, Pleasance Dome, Teviot Row House (Gilded Balloon).


The Role:

The Festival Venue Operations Manager is responsible for the day-to-day supervision and management of a specific venue on behalf of Edinburgh University Student Association, during the Festival season. Lead the team to deliver outstanding customer service, experience and support the income targets of the bars and catering outlet. This includes liaising and overseeing the relevant internal teams including Duty Managers, Venue Operations, Bars, Catering and Security, as well as being the initial point of contact for all external suppliers and partners.


The post holder will be the key contact for all suppliers, partners, and internal departments working closely with bars, catering, events and estates, to ensure that all of our needs and those of our partners are met at each venue location. The post holder will oversee the build and break of the venue, working closely with the estates, set-up and festival manager to ensure a smooth, safe and successful build/ break period. During the Festival they will be the direct link between the Festival Manager and the partners of each venue.


The post is an integral part of the management team, and the focus for managing the venue, ensuring excellent customer service and safety during the long festival period and overseeing delivery of the highest standards via our operations team. The Venue Operations manager will oversee the daily management of the build and derig of all festival operations in addition to the key periods of the fringe festival itself.


This post will report direct to the Festival Business Manager on a daily basis but will work across all festival teams, maintain records of all activity, scheduling and any incidents in the venues.


The Person:

An enthusiastic, confident and extremely competent manager with demonstrable experience of site management combined within customer-facing role and experience of the operations of bars and catering outlets. A customer focused individual with a consistently professional approach to their duties and keen attention to detail. A person with a proactive approach to the role, good level of experience in the events, festivals or hospitality industry with a passionate understanding for good customer service. 


Application Details

For further details and a full job description and person specification, please download our candidate pack


To apply, please download and email your completed application and equal opportunities forms to Human Resources, at

Please note that applications by CV will not be accepted.


Application Form ¦ Equal Opportunities Form


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The closing date for applications is 9am 17th June 2019.


Interviews will be held week commencing 24th June 2019.

Further information will be sent to shortlisted candidates.


Organisational Information

Edinburgh University Students’ Association is an award-winning organisation, which exists to provide diverse services, representation, and welfare support to the community of over 39,500 students at the University of Edinburgh. By providing opportunities, helping to create change and offering support, we're here to help students get the most out of their time at Edinburgh. We have four venues around the University of Edinburgh campus – King’s Buildings, The Pleasance, Potterrow and Teviot Row House – which house our offices, cafés, bars, clubs, spaces for students to meet, study and socialise. We are a registered charity and all of the income we generate from our commercial activity goes back in to supporting our members. 


Find out more about us here: