Tickets
General Terms & Conditions
1. EUSA operates a completely electronic ticketing system. All tickets purchased online are assigned to your personal account and then accessed on the door – for members of the general public this will be done by account name, and for Edinburgh students by swiping your University card. Physical Tickets may be issued for some events, but not as a default.
2. Admission to all events is guaranteed before 12am (subject to advance registration where applicable).
3. Students must bring their University of Edinburgh ID Card to every event they wish to attend for identification purposes. For members of the public, photo ID will be required (e.g. passport, driving licence, proof of age card)
4. Re-admission is not allowed once you have attended an event, unless approved by the manager on duty.
5. Right of admission is reserved by the venue management. Please note that you are still subject to EUSA’s event admission procedures and can be refused entry if you breach these.
6. Your student card and tickets are not transferrable – i.e. you cannot lend it to anyone else to get into the venue.
7. Every effort will be made to allow priority queuing at all events – however, this cannot be guaranteed.
8. All events are restricted to AGE 18+ unless specifically noted on the event page. All guests are required to provide proof of age if asked by the door staff, and you can be refused entry if you are unable to do this. Please note that any Edinburgh student who forgets their University card will not be able to enter just by quoting their student number unless they can also produce proof of age.
9. All events are open to NUS + Guests only, unless specifically noted on the event page. NUS cardholders are able to bring a maximum of 3 guests to any event. The easiest way for Edinburgh students to do this is to purchase their guests' tickets on their EUSA account - your guests will then just need to arrive with you to the event and bring their own photo ID as proof of age.
Refunds
ALL TICKETS ARE NON-REFUNDABLE AND NON-TRANSFERRABLE.
All tickets sold for EUSA events, either online or from Reception, are subject to the terms and conditions set out on the EUSA website and to the venue regulations. A breach of any of these conditions may render your ticket invalid.
All sales are final. Refunds are not available on tickets once they have been purchased, including duplicates purchased in error or non-attendance due to illness or injury.
*** Please note that this is standard practice at every entertainments venue in the UK. ***
However, there are certain instances in which a refund may be given:
1. The entire event has been cancelled by EUSA or affiliated promoter. In this instance, refunds are available to everyone who has purchased a ticket in advance at face value. Any booking fees or associated extras should be sought from point of purchase. (Relocation to a different venue will not qualify unless the capacity of the new venue is less than the number of ticket holders).
2. The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by management.
3. The main performing artiste has cancelled or the bill has been significantly changed, but the event has still taken place. In this instance, all attempts will be made to replace the artiste with a suitable and equivalent alternative. Refunds will only be considered in exceptional circumstances and if the ticket holder can prove non-attendance as a direct result of the change to the bill.
4. The event has sold out, and there are people waiting for extra tickets. In this instance refunds may be given, and the tickets then resold to people on the waiting list, once the re-sale cash has been received in full.
5. In all instances management’s decision is final, based on the individual circumstances, and not open to discussion.
THERE ARE NO OTHER INSTANCES IN WHICH A REFUND MAY BE OFFERED.
Transfer Policy
1. All tickets purchased for EUSA events are non-transferrable – they are assigned exclusively to your account and cannot be moved to that of another person. Please do not buy, sell or trade tickets between you, as they will not be valid unless they are on the purchaser's University card when swiped at the door!
Physical Ticket Replacements
1. For events with physical tickets such as the Grad Ball, it is the responsibility of the individual purchaser to keep their ticket safe once it has been collected from The Box Office.
Please note that replacement tickets will not be issued in the event of their loss or damage, and will need to be repurchased in this instance. It is advised that you write your name and matricualtion number on the back of your ticket so that it can be returned if handed in!
Selling Tickets via EUSA
Affiliated EUSA Societies
1. Affiliated EUSA Societies may sell tickets via the EUSA Website and Box Office which will incur costs as outlined below.
2. An Affiliated EUSA Society will be any Society which is officially registered with the EUSA Societies Office.
3. All groups not considered to be an affiliated society will incur costs as an external promoter.
4. EUSA will make the final decision as to whether tickets for an event can be sold via the EUSA website and Box Office.
5. Society events which are in a EUSA Venue and which have a ticket price under £15 will incur a cost of 10p per transaction.
6. Society events which are in a EUSA Venue and which have a ticket price between £15 and £25 will incur a cost of 50p per transaction.
7. Society events which are in a EUSA Venue and which have a ticket price in excess of £25 will incur a cost which will be agreed between EUSA and the Society Office Bearer.
8. Society events which are not in a EUSA Venue and which have a ticket price under £25 will incur a cost of 50p per transaction.
9. Society events which are not in a EUSA Venue and which have a ticket price in excess of £25 will incur a cost which will be agreed between EUSA and the Society Office Bearer.
External Promoters
1. External Promoters may sell tickets via the EUSA Website and Box Office which will incur costs as outlined below.
2. An External Promoter will be deemed to be any individual, group of individuals or organisation which is not an Affiliated EUSA Society.
3. EUSA will make the final decision as to whether tickets for an event can be sold via the EUSA website and Box Office.
4. External Promoter events which are in a EUSA Venue and which have a ticket price under £25 will incur a cost of 50p per transaction.
5. External Promoter events which are not in a EUSA Venue and which have a ticket price in excess of £25 will incur a cost which will be agreed between EUSA and the External Promoter.